FAQ Hub

Your date is reserved once the agreement is completed and the 30% non-refundable retainer is paid.

No. The retainer is non-refundable because your date is removed from availability once booked.

The remaining balance is due 7 days before the event unless otherwise agreed in writing.

Classic is the iPad booth experience. Premium is the DSLR booth experience with professional flash lighting and unlimited prints.

No. Digital-Only is a drop-off style digital experience and does not include physical props, backdrop, or attendant.

Yes. The Inflatable LED Booth can be added when available and is included free for 4+ hour bookings when stated in the package rules.

A minimum setup area of 10ft x 10ft with at least 8ft of clearance is required.

Yes. We need one standard 110–120V outlet within 25 feet of the setup area.

Travel is included up to 30 miles from Los Angeles 90001. Additional distance may be billed at $0.75 per mile.

If included, the digital gallery is typically delivered within 72 hours.

The gallery is retained for 60 days. Clients should download and back up files promptly.

Yes. Magnet keepsakes and audio guestbook can be added when available. The Luxury USB keepsake is available only with Audio Guestbook.

Yes, but outdoor setups require flat, dry, covered space and safe conditions.

Service may be relocated, paused, or stopped if weather or conditions are unsafe for equipment or guests.

The client is responsible for damage or loss caused by guests, venue conditions, or misuse around equipment.

Yes. Studio RDRGZ LA is a registered Los Angeles business and carries business insurance through Next Insurance. A Certificate of Insurance (COI) can be provided upon request for venues that require one.

Yes. If your venue requires a Certificate of Insurance, let us know before the event so we can prepare the COI with the correct venue details.

Yes. Venues, schools, and organizations can request vendor documents when needed. Please send all requirements as early as possible so we can review them before the event date.

Yes. Sponsor logos or branding can be added to the photo template, digital gallery, signage, or booth experience when requested before the event. Final placement depends on the selected package, design space, and approval timeline.

Yes. If a business, organization, or sponsor is covering the photo booth cost, we can include sponsor-friendly branding options such as logo placement on the photo overlay, “Presented by” wording, or sponsor acknowledgment on event materials when appropriate.

Sponsor logos, wording, and branding requests should be submitted before the design deadline so the final overlay can be reviewed and approved before the event.

Yes. Studio RDRGZ LA can support brand activations, sponsored events, vendor booths, pop-ups, school events, and community events with custom overlays, sponsor logo placement, digital sharing, branded gallery options, and guest-friendly photo experiences.

Branding can include the photo template, sponsor logos, “Presented by” wording, digital gallery details, booth signage, and event-specific design elements. Final options depend on the package, timeline, and available design space.

Studio RDRGZ LA may use non-private event photos or setup content for portfolio/social media unless the client opts out.

Yes. Tell us in writing before the event if you do not want gallery images used publicly.

Setup-only content is often safer to share, but we still respect client privacy requests and venue restrictions.